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Welcome to Hostila’s Legal Agreements page. Here, you’ll find all the necessary legal documents that govern your use of our services. These agreements are designed to ensure transparency, protect your rights, and outline your responsibilities as a valued Hostila customer.
By using Hostila’s services, you agree to comply with our Terms of Service. This agreement outlines the rules and guidelines for using our hosting, domain, and related services.
1. Introduction
– These Terms of Service govern your use of Hostila’s services, including hosting, domain registration, and other related products.
– By accessing or using our services, you agree to be bound by these terms.
2. Acceptable Use Policy
– You agree not to use Hostila’s services for illegal activities, spamming, or distributing malicious content.
– Prohibited activities include hacking, phishing, and distributing malware.
3. Service Modifications
– Hostila reserves the right to modify, suspend, or discontinue services at any time, with prior notice to users.
– We are not liable for any inconvenience caused by such changes.
4. Account Termination
– Hostila may suspend or terminate your account if you violate our policies or engage in prohibited activities.
– You will be notified of the reason for termination and given an opportunity to resolve the issue, if applicable.
5. Liability
– Hostila is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
– Our total liability is limited to the amount paid by you for the services in question.
6. Governing Law
– These terms are governed by the laws of [Kolkata, India], and any disputes will be resolved in the courts of [Kolkata, India].
Hostila’s Privacy Policy explains how we collect, use, and protect your personal information.
1. Introduction
– This Privacy Policy outlines how Hostila collects, uses, and protects your personal data.
– By using our services, you consent to the practices described in this policy.
2. Data Collection
– We collect information such as your name, email address, payment details, and IP address to provide and improve our services.
– Data is collected through forms, cookies, and automated tools.
3. Data Usage
– Your data is used for billing, service delivery, and communication purposes.
– We may also use your data for marketing, with your consent.
4. Third-Party Sharing
– We may share your data with trusted third-party vendors for payment processing, domain registration, and other essential services.
– These vendors are contractually obligated to protect your data.
5. Data Protection
– Hostila implements industry-standard security measures to protect your data from unauthorized access or breaches.
– We regularly review and update our security practices.
6. User Rights
– You have the right to access, update, or delete your personal information at any time.
– To exercise these rights, contact us at [email protected].
7. Changes to This Policy
– Hostila may update this policy from time to time. Changes will be communicated via email or through our website.
This agreement governs the registration and management of domain names through Hostila.
1. Introduction
– This Domain Registration Agreement governs your use of Hostila’s domain registration services.
– By registering a domain, you agree to these terms.
2. Registration Terms
– Domains are registered on an annual basis and must be renewed before expiration to avoid loss of ownership.
– You are responsible for ensuring accurate registration information.
3. Domain Transfers
– You may transfer your domain to another registrar, subject to ICANN’s transfer policies.
– Hostila will assist with the transfer process upon request.
4. Dispute Resolution
– Domain disputes are resolved in accordance with ICANN’s Uniform Domain-Name Dispute Resolution Policy (UDRP).
– Hostila is not responsible for resolving disputes between third parties.
5. Liability
– Hostila is not responsible for domain availability or conflicts arising from third-party claims.
– We are not liable for any damages resulting from domain registration or use.
6. Governing Law
– This agreement is governed by the laws of [Kolkata, India], and any disputes will be resolved in the courts of [Kolkata, India].
Hostila’s Service Level Agreement guarantees the reliability and performance of our hosting services.
1. Introduction
– This SLA outlines the performance standards for Hostila’s hosting services.
– By using our services, you agree to these terms.
2. Uptime Commitment
– Hostila guarantees 99.9% server uptime. If we fail to meet this commitment, you may be eligible for service credits.
– Uptime is calculated based on a monthly billing cycle.
3. Support Availability
– Hostila provides 24/7 customer support via email, chat, and phone.
– Response times vary based on the severity of the issue.
4. Maintenance
– Scheduled maintenance will be communicated in advance to minimize disruption.
– Emergency maintenance may be performed without prior notice.
5. Compensation
– If uptime falls below the guaranteed threshold, you may request compensation as outlined in the SLA.
– Compensation is limited to a percentage of your monthly service fee.
6. Exclusions
– This SLA does not cover downtime caused by factors outside Hostila’s control, such as natural disasters or third-party failures.
Hostila’s Refund Policy ensures fair and transparent transactions.
1. Introduction
– This Refund Policy outlines the terms for requesting refunds for Hostila’s services.
– By purchasing our services, you agree to these terms.
2. Eligibility
– Refunds are available within 10 days of purchase for shared hosting plans.
– Domain registration fees are non-refundable.
– Subsequent Refund Ploicies are mentioned on the product page, if nothing mentioned then consider thatthe item is non refundable.
3. Process
– To request a refund, submit a ticket through the Hostila billing portal.
– Refunds are processed within 7-10 business days.
4. Exceptions
– Services purchased during promotional periods may have different refund terms.
– Refunds are not available for add-ons or third-party services.
5. Contact Us
– For questions about refunds, contact our billing team at [email protected].
Hostila’s Data Processing Agreement ensures compliance with data protection laws like GDPR.
1. Introduction
– This DPA outlines how Hostila processes personal data in compliance with data protection laws.
– By using our services, you agree to these terms.
2. Data Handling
– Hostila processes personal data only as necessary to provide our services.
– We implement technical and organizational measures to protect your data.
3. Third-Party Compliance
– We ensure that all third-party vendors comply with data protection regulations.
– Vendors are contractually obligated to protect your data.
4. User Rights
– You have the right to request access to, correction of, or deletion of your personal data.
– To exercise these rights, contact us at [email protected].
5. Changes to This Agreement
– Hostila may update this DPA from time to time. Changes will be communicated via email or through our website.
Hostila’s Anti-Spam Policy prohibits the use of our services for sending unsolicited emails.
1. Introduction
– This Anti-Spam Policy outlines the rules for using Hostila’s services to send emails.
– By using our services, you agree to these terms.
2. Prohibited Activities
– Sending spam, phishing emails, or any form of unsolicited communication is strictly prohibited.
– You must comply with all applicable anti-spam laws, including CAN-SPAM and GDPR.
3. Consequences
– Violations may result in account suspension or termination.
– Hostila reserves the right to investigate and take action against spam activities.
4. Reporting
– Users can report spam activities to Hostila’s abuse team at [email protected].
– We will investigate and take appropriate action.
Hostila’s Copyright Infringement Policy outlines procedures for reporting and addressing copyright violations.
1. Introduction
– This Copyright Infringement Policy outlines how Hostila handles claims of copyright infringement.
– By using our services, you agree to these terms.
2. Reporting Process
– To report a copyright violation, submit a detailed notice to Hostila’s legal team at [email protected].
– The notice must include your contact information, a description of the infringing material, and proof of ownership.
3. Resolution Steps
– Hostila will investigate valid claims and take appropriate action, which may include removing infringing content or suspending accounts.
– We will notify the alleged infringer and provide an opportunity to respond.
4. Repeat Offenders
– Users who repeatedly violate copyright laws may have their accounts terminated.
Hostila’s Acceptable Use Policy defines acceptable and prohibited uses of our services.
1. Introduction
– This AUP outlines the acceptable and prohibited uses of Hostila’s services.
– By using our services, you agree to these terms.
2. Prohibited Activities
– Illegal content, hacking, resource abuse, and distribution of malware are strictly prohibited.
– You must comply with all applicable laws and regulations.
3. Consequences
– Violations may result in account suspension or termination.
– Hostila reserves the right to investigate and take action against policy violations.
4. Reporting
– Users can report violations to Hostila’s abuse team at [email protected].
– We will investigate and take appropriate action.
For Hostila resellers, the Reseller Agreement outlines the terms and conditions for reselling our services.
1. Introduction
– This Reseller Agreement governs your use of Hostila’s services as a reseller.
– By becoming a reseller, you agree to these terms.
2. Reseller Responsibilities
– Resellers must comply with Hostila’s policies and guidelines.
– You are responsible for setting your own pricing and collecting payments from your customers.
3. Pricing and Payments
– Hostila provides resellers with wholesale pricing for our services.
– Resellers are responsible for billing their customers and remitting payments to Hostila.
4. Support
– Hostila provides technical support to resellers but not directly to their customers.
– Resellers are responsible for providing customer support to their clients.
5. Termination
– Hostila may terminate this agreement if you violate our policies or fail to meet your obligations.
– Upon termination, you must cease all resale activities and transfer your customers to another provider.
– Transparency: Clear, easy-to-understand legal agreements.
– Compliance: Regular updates to align with global regulations like GDPR, CCPA, and IT Act 2000.
– Customer-Centric Policies: Designed to protect your rights and ensure a seamless experience.
For questions or clarifications regarding our legal agreements, contact Hostila’s legal team at [email protected].
Empowering your online presence with reliable, secure, and scalable hosting solutions. Hostila™—where your success meets seamless hosting!